BIKEGOEASY · ELECTRIC BIKES
Frequently Asked Questions
Practical answers for purchasing, compatibility, shipping and after-sales support.How do I confirm whether a component is compatible?
Send the bike model, voltage, connector photos, dimensions and the label on the original component. Compatibility depends on more than product appearance.
Do you support sample orders?
Sample availability depends on the product. Submit the wholesale form with the product link and destination for confirmation.
Do you support wholesale and mixed orders?
Yes, mixed product sourcing can be discussed for professional buyers. Share the categories, quantities and target market.
Can you provide OEM or branded packaging?
Branding and packaging options can be discussed for qualified orders. Requirements, quantity, added cost and lead time are confirmed before production.
How long does shipping take?
Processing and delivery vary by product, stock status, destination and shipping method. Battery shipments can require additional documentation and routing.
How does the warranty work?
Warranty terms vary by product. Contact support with the order number, product model, photos or video and a clear description of the issue.
What if the product is damaged in transit?
Photograph the outer package, shipping label and damaged product as soon as possible, then contact support before installation or further use.
How do I request a wholesale quote?
Open the Wholesale page and submit your company, country, product category, estimated quantity, target market and customization requirements.