Shipping policy

<h1>Shipping Policy</h1>
<p>Last updated: July 29, 2026</p>

<h2>Processing Time</h2>
<p>In-stock orders are normally processed within 3–7 business days after payment and order verification. Customized, special-order or temporarily out-of-stock products may require 7–15 business days.</p>

<p>Processing time is separate from shipping time. If we cannot ship within the promised period, we will contact you with a revised date and give you the option to accept the delay or cancel the unshipped order for a full refund.</p>

<h2>Estimated Delivery Times</h2>
<ul>
<li><strong>Accessories, apparel and small replacement parts:</strong> approximately 7–18 business days by standard air shipping, or 15–30 business days by economy shipping.</li>
<li><strong>Complete electric bicycles, large parts and lithium batteries:</strong> approximately 25–50 calendar days after dispatch, depending on the destination and available ocean, rail or regulated freight service.</li>
</ul>

<p>Delivery times are estimates and are not guaranteed. Customs inspections, dangerous-goods requirements, severe weather, carrier congestion and remote-area delivery may cause delays.</p>

<h2>Shipping Charges</h2>
<p>Available shipping methods and charges are displayed at checkout or confirmed before payment. Complete electric bicycles and lithium batteries may require a separate freight quotation. Products from the same order may arrive in separate shipments.</p>

<h2>Customs Duties and Taxes</h2>
<p>Unless checkout clearly states that duties and taxes are included, the recipient is responsible for import duties, VAT, brokerage charges, customs fees and local taxes.</p>

<p>If a shipment is refused because the recipient does not pay the required import charges, return shipping and related carrier charges may be deducted from the refund where permitted by law.</p>

<h2>Tracking and Delivery</h2>
<p>Tracking information will be provided when available. Ocean and rail freight tracking may update less frequently than parcel tracking. Oversized or high-value shipments may require a signature or delivery appointment.</p>

<p>Please provide an accurate address and reachable telephone number. Address changes are not guaranteed after dispatch. Additional carrier charges caused by an incorrect address may be charged to the customer.</p>

<h2>Damage or Missing Shipments</h2>
<p>Please inspect the carton before accepting delivery whenever possible. Keep all packaging and contact us as soon as possible, preferably within 48 hours, if the shipment is damaged or incomplete.</p>

<h2>Restricted Destinations</h2>
<p>Some electric bicycles, batteries and oversized products cannot be shipped to certain destinations because of carrier, import or dangerous-goods restrictions. If no compliant shipping method is available, we will cancel the affected product and issue a full refund.</p>

<h2>Contact</h2>
<p>Email: bikegoeasy@hotmail.com<br>
Phone / WhatsApp: +86 135 4357 9362</p>