Refund policy

<h2>Change-of-Mind Returns</h2>

<p>If you return an eligible product because you changed your mind, selected the wrong model, ordered the wrong size, or no longer want the product, you are responsible for all return shipping, insurance, customs clearance and carrier charges.</p>

<p>Original express, freight and upgraded shipping charges are non-refundable, except where applicable consumer law requires us to refund the original standard delivery charge.</p>

<p>Complete electric bicycles and lithium batteries must be returned through a carrier approved by BIKEGOEASY. Because these products are oversized or regulated goods, return shipping costs may be substantial. Please obtain our written return authorization before arranging shipment.</p>

<h2>Return Condition</h2>

<p>Returned products must be unused, unassembled, uninstalled, unmodified and suitable for resale, with the original packaging, manuals, accessories and labels.</p>

<p>We may refuse a return or deduct an amount reflecting the actual loss in value if the product has been assembled, installed, ridden, charged, modified, damaged, used beyond what is reasonably necessary for inspection, or returned with missing or damaged packaging and accessories, to the extent permitted by applicable law.</p>

<h2>Defective, Damaged or Incorrect Products</h2>

<p>If we confirm that a product is defective, damaged during delivery, materially different from its description, or incorrectly supplied by us, BIKEGOEASY will provide an appropriate repair, replacement, replacement part or refund and will cover reasonable approved shipping costs.</p>

<h2>Non-Returnable Products</h2>

<p>Unless return rights are required by applicable law, we do not accept change-of-mind returns for customized products, OEM/ODM orders, wholesale orders, installed electrical parts, opened or used batteries, modified products, clearance products marked “Final Sale”, or products damaged through misuse, accidents, incorrect assembly or improper charging.</p>