Shipping Policy

Order Processing

Processing time depends on product availability, order quantity, customization and payment confirmation. Stock products and made-to-order products can have different lead times.

Shipping Regions and Methods

Available services depend on destination and product type. Orders may ship by express courier, air freight, rail or sea freight. Large wholesale orders are quoted separately.

Delivery Estimates and Tracking

Delivery estimates begin after dispatch and are not guaranteed. Tracking or shipping documents are provided when available.

Customs Duties and Import Requirements

Unless confirmed otherwise in writing, buyers are responsible for destination-country duties, taxes, permits and import compliance.

Battery Shipping Restrictions

Lithium batteries are regulated goods. Available routes, documentation, packaging and delivery time depend on destination, battery specification and carrier acceptance.

Damaged Packages

Photograph the outer package, shipping label and product before installation. Contact BikeGoEasy promptly with the order number and supporting images or video.

Wholesale and Large Orders

Freight, insurance, packaging, destination charges and Incoterms are confirmed in the formal quotation or order confirmation.